Being a small company we
understand the need for our customers to be able to communicate with
businesses at there level and be able to pick up the phone and speak to
a friendly voice that can talk in a language that they can understand.
That is why we focus our IT support service on small local
business,
enabling us to provide a reliable and quick response to our client
queries with the added benefit of not charging call-out fees.
We can support you through our Office Managed Support
service or on a pay as you go basis, please take a
look at our price
list for full details of our rates.
Office Managed Support - *
The monthly Office Support subscription offers a cost effective, piece
of mind solution to businesses that require local, professional IT
support and includes a yearly network health check/service,
on-site and remote
support.
Other benefits
include:
Complimentary network health check and
service.
Prompt personal response to your problems
1 hour of free on-site IT support
per month**
2 hours of free remote IT support
per month***
Up to 20% discount on
all our other services
The best advice and the very best prices on
any technology you may require.
*
- ** - The first hour of on-site
support per month will be non-chargeable, any work over and above an
hour will be chargable at the discounted hourly rate.
*** - The first 2 hours of remote
support per month will be non-chargeable, any work over and above an
hour will be chargable at the discounted hourly rate.
Our Network Health
Check/Service is an intensive diagnostic process designed to check the
critical components of your computer network for security, reliability,
and performance. The service will make sure your network is running at
peak performance and protected from data loss, downtime, viruses, and
security breaches.
We will ensure that your your network and the information it holds, is
performing at peak efficiency and safety. One of our trained engineers
will perform the Health Check, and will then advise you on any
essential upgrades required.
We can recommend several
different security options and work with your budget to deliver the
appropriate protection for your business, whether you are a single
location business or have several branches and home workers accessing
your network.
Whether you need a
completely new system or an upgrade to your existing setup, we can work
with your budget to find you the best solution, and in most
cases better the price you would pay at retail. In
our experience it is always preferable to have a trained
engineer on-site to setup and configure your equipment, a lot
of our support call-outs are related to badly installed equipment and
resulting security implications. We will also give you advice on how
to look after and clean your equipment to give it a good
shelf life.
It has never been a more
important time to protect your data, with more and more threats from
viruses and other security threats, having a secure backup in place
will protect you from simple file loss, problems booting up your PC, to
a complete system crash.
We receive many different
requests regarding email hosting, from people being plagued by
inordinate amounts of SPAM to businesses requiring professional email
addresses. We can guide you through the process of selecting the right
service for your business and give you advice on working with mobile
devices and accessing your emails wherever you are in the world.
If you are planning to
relocate your office we can manage the safe transport of your IT
equipment and give you advice on future expansion and upgrades. We will
work at both ends of the move giving you advice on internet access,
networking, security, cabling etc.
